A multi channel live chat software that helps businesses provide online sales and support to website visitors and customers in one place.
Offer Instant Assistance through Live Chat, Voice/Video Chat!
Apart from live chat, you can now also provide support services through voice and video. Website visitors can initiate voice and video calls to the support team from the same live chat window whenever they have any query regarding your products or services.
- UKBH are the Official UK Partner
- Power your Customer Conversations with
- Website Live Chat
- Voice/Video Chat
- Facebook Messenger
- Up and Running in minutes!
- Order your chat application today and see your revenue grow, easy install and can be integrated with many CRMs.
The fastest way to assist your website visitors Customers are waiting on your website.
What about offering help instantly, much faster than traditional phone or email support?
REVE Chat, the online live chat software can be integrated on the website within a few minutes. There are times when visitors on your website may get confused and seek instant help. REVE Chat brings a solution to this. Anytime, visitors can click on the chat banner to initiate live chat assistance. So, adding a live chat widget on the website is one of the most effective ways to communicate with your website visitors.
Face to face communication within your website
This feature allows visitors to talk and see the support agents in real time.
Whenever your visitors need any help, they can easily get this facility. In the REVE Chat widget, there will be a ‘Video Call’ button by clicking on which they can make live video calls. Through online live support software, you can provide a more personalised experience to your customers whenever they land on your website.
Now turn every conversation into an amazing experience with REVE Chat’s awesome voice calling experience.
REVE Chat brings a new dimension to customer support with its Voice Calling facility. Here customers don’t need to wait endlessly for support personnel to respond. With a simple click, they can directly call your support personnel whenever they need any help. In the REVE Chat window, there will be a ‘Voice Call’ button clicking on which they can make live calls.
Let visitors chat with you directly from your Facebook company page!
Have you ever wanted to provide live chat service to your Facebook company page visitors?
With REVE Chat now you can. Once you integrate REVE Chat with your Facebook company page, the customers can simply click on the ‘Message now’ button to start chatting with your support team. They can also connect with you through Facebook messenger. The support agents will receive and reply to the Facebook messages directly from the REVE Chat dashboard.
Let customers connect to you through Viber
REVE Chat allows online businesses to engage with customers through messaging based communication like Viber. As a business owner, all you need to do is create a public account in Viber and then integrate it with REVE Chat. Whenever a Customer sends a message to the Viber public account, your support team will receive those messages on REVE Chat dashboard itself and also can reply from there.
Route chat requests to specific departments and let your visitors talk to the right agent.
‘Department Management’ helps a visitor to choose with which department he/she wishes to chat and routes him/her to his chosen department. When a new chat request comes to a specific department, only agents listed in that group will be able to see that and anyone among them can accept it to initiate the chat session. In your company, you may have multiple departments handling different segments such as sales, customer support, billing etc.
Your customers will have different type of queries and routing them to the right department will help to resolve their issues much faster and also eliminate extra chat transfers.
Detailed information about website visitors at your finger tips To deliver excellent support service, first you need to know your customers.
‘Visitor Analytics’ lets you track and monitor website visitors and get detailed information about their past visits, pages they have viewed, total number of chats have been initiated and many more. It helps to analyse the customer behavior so that you can communicate in a more personalised and targeted way. You can monitor the key metrics and optimise the whole process for both of your support agents and website visitors. So opt live chat for website and see the difference.
A unique way to automate your Proactive Chat invitations ‘Auto Trigger’ helps you to automatically create some desired actions based on certain predefined situations.
All you need to do is to set some responses and exact timing, those messages will automatically pop up after the predefined time in front of the visitor. Suppose a website visitor is checking out your ‘Pricing’ page for a while this means that someone is getting an idea about the product pricing and this is a great signal that he/she is actually interested in your services. So with the triggering system, you can reach proactively to that customer to start a conversation and all these can be automated.
Let your customer know expected waiting time in the chat queue Add live chat support to website, and handle chat requests more efficiently when all your agents are busy in assisting other customers.
Queuing allows your visitors to get an idea about how long they need to wait to start a conversation with your support agent. At the same time they also can see their progress and exact position in the queue. Website visitors enter in the queue when all the agents are busy and their maximum chat limit is reached. It helps agents to focus on the ongoing chats before starting new ones. With ‘Queuing’ you can modify the total number of concurrent chats for every agent.
Engage with your website visitors through Proactive Chat Connecting with your customers has become easier with ‘Proactive Chat’.
It lets you reach to the website visitors for offering instant help even before they ask a question. With ‘Proactive Chat’ you can target a specific website visitor and then by using visual sound effects can deliberately invite him to initiate a live chat session. The chat invitation message can be a small chat window with a custom message saying for example, “Welcome to REVE Chat. How may I help you today?”
Ban those Visitors with SPAM Messages Visitor Banning helps in banning certain IP’s from making any chat communication.
It allows to ban an IP from which you might receive spam messages. Once banned the visitor will not be able to initiate the chat from that IP but can visit the website. A visitor can be banned by selecting “Visitor Banning” option in “Settings” tab on the left side of REVE Chat dashboard. On the screen IP Address, Comments (for reference) can be added for banning the visitor. The banned visitor list can be checked anytime and any IP can be removed from the list.
Get Every Chat Transcript on your Email Receive all customer chats without logging into dashboard every time using email transcript.
This option becomes very useful when there is shortage of time to check every chat. This option allows you to save time and effort. All the offline messages can also be forwarded to an email id using this option. An offline message is the message which a website visitor leaves when no one is available. There’s no need of logging into dashboard every time for checking if there’s any offline message. This option again saves a lot of time and helps in providing better service.
REVE Chat Security, many of our existing and loyal customers have concerns about how we store and manage their sensitive data. Below are some of the features adopted by REVE Chat to protect our customers.
Data transmission, data centers and storage security are very much important to any cloud based service system. So, we have taken all necessary steps to keep our information protected. Our data centers, provided by Coreix, are located in the UK. They are behind a number of security clearances. In case of complete failure of the primary data center, REVE Chat will continue serving its clients from an alternative server.
Our user data are stored on secure servers. So, no customer can view data of another customer. Similarly unauthorized REVE Chat developers cannot access user data. For another level of protection, we keep a backup of our data on a daily basis.
We encrypt each chat message of all conversations, so if anyone gets access of another user’s data, they cannot decode the chat messages. All user passwords are stored as encrypted via SHA2-512. So, nobody can see or decrypt it. We never delete our user data from our system even if our user does not continue anymore.
Masking Non-public Information
All information handled by REVE Chat is considered private and subjected to the highest level of security. We have ability to support your organization’s security and privacy requirements. If private information is collected from your visitors, it can be masked prior to transfer to the Operator as well as when stored in Database. The masking process is irreversible and once executed, the data will no longer be available in its original format. For example, if anyone type his credit card number 4444-2222-3333-1111, it will become ****-****-****-****. This masking process will be helpful for those people who want to ensure and support PCI-DSS requirements.
Application Tier Security
REVE Chat is developed using 4 tier architecture. At 1st tier, we have used firewall to filter all traffic and prevent malicious request, ddos attack, cross site scripting etc. At 2nd tier, we are using a load balancer to distribute our load. At 3rd tier, our application server is working. At 4th tier, we have placed our database server.
Transport Layer Security
All Connection between the browser and REVE Chat server maintained over SSL with 256bit(SHA-1) encryption protocol. So, if any intermediate gateway or router intercept our packet, it will not able to decrypt our information.
IP & network restrictions
Your REVE Chat Agent panel can be configured to only allow access from specific IP address ranges.
Data Center Security
All our servers are based in London, UK. For high availability, all our dedicated servers are offered with dual power supplies, the option of dual uplinks and a 100% uptime SLA. Our data centers are all staffed 24x7x365. All Our servers are built to effectively withstand natural disasters. Our Security Team constantly pushes security updates and actively responds to security alerts and events.
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
Disaster Recovery, Backup & Redundancy
We operate a multi-level backup and disaster recovery strategy. Backups and near real-time snapshots are taken at various intervals and multiple copies are securely stored on different servers. Our redundancy architecture eliminates a single point of failure. Combined with comprehensive backups, we ensure customer data is replicated and available across production systems.
Get in Touch with Us
Our team of security experts and developers are actively working on strengthening our security policies and raising awareness about data protection and what is required of our employees to comply with rules that GDPR puts in place.
If you have any questions or doubts, feel free to get in touch with us at firstname.lastname@example.org and we’ll get back to you right away
- Perfect for Small Businesses
- Facebook Messaging
- Department Management
- Auto Triggers
- Proactive Chat
- Chat Monitoring
- Canned Response
- File Transfer
- Chat Transfer
- Single Website Integration
- 256 Bit SSL Encryption
- Ideal for Growing Businesses
- + Standard Features
- Video Chat
- Voice Chat
- Viber Messaging
- Mobile SDK
- Developer API
- Advanced Reporting
- Best for Enterprise Teams
- + Advanced Features
- Custom Development
- Screen Sharing
- Integration Support
- On-premise or Cloud Solution
- Unlimited Website Integration
- Custom Reporting
- Dedicated Account Manager